Why Is Quality Important for business in China?
"Quality is important because improving quality improves business."Dr. W. Edwards Deming developed the Quality Chain Reaction.
Managing quality is crucial for small businesses. Quality products help to maintain customer satisfaction and loyalty and reduce the risk and cost of replacing faulty goods. Companies can build a reputation for quality by gaining accreditation with a recognized quality standard, such as ISO 9001, published by the International Organization for Standardization.
Customer ExpectationsQuality is the focus; all that follows in the Chain Reaction results from improvement in quality and will not be sustainable over the long term without it.
Reduce CostsAs quality improves, costs are reduced because waste is minimized.
As costs are reduced, fewer of the organization's resources are spent producing defective goods and services, leaving them free to be devoted to work that adds value.
Stay in BusinessCapturing the increasing market helps ensure the long-term viability of the organization.
"According to the Chron, the business website of the Houston Chronicle, the quickest way for a business to ruin its reputation is to create and sell poorly constructed, low-quality products to its customers. Customers always expect quality when purchasing items, and if they are not satisfied with one company's products, they will seek alternatives. Businesses that sell high-quality products are likely to retain their customers and enjoy repeat business. Highly satisfied customers are also likely to recommend a company's products or services to others."